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Delivery, Freight
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Freight, Returns & Payments
All you need to know!

Freight - Here at Bella Gordon we have designed various costs for freight so you only pay for what you need.  

We currently offer Under 1 kg, 1-3 kg, 3-5 kg by standard post or Express Postage in the same weights.  All these are found at the time you visit our checkout. All orders will be shipped within 2 days once payment is cleared.  Delivery around Australia 7-15 days depending on which service you choose.  Local Perth residents may also choose to collect their item(s) free of charge.

Overseas - we have various options for most countries and offer Express or Standard (with Tracking and signature) only.  Delivery can be from 3-5 or 21-30 days again depending on your choice.

If you need to contact me you may email bellagordondesign@gmail.com to arrange another method to suit your needs.  For further information please refer to our Freight Policy.

Returns - Bella Gordon believe all of our products are 100% perfect prior to shipping.  We wrap all items and provide additional wrapping for  Decor items to ensure no damage is caused during shipping.  However; sometimes accidents happen.  So we have designed a simple Returns method.  Please note*  We do not accept returns because you change your mind or if an item is on Sale or Discounted/Seconds. All as per the Regulatory Authority in your state.
All approved returns come with a refund or you may choose to get a credit note (for our store) or full replacement, you can choose.

Process - Please contact Lara at Bella Gordon within 3 working days of delivery.  We will discuss the nature of the issue with you then provide you with a return approval number which must be provided with the item,a copy of your receipt along with all of its original packaging.   Bella Gordon do not accept responsibility for items returned that we do not receive due to theft, wrong return address on label or freight providers loss of your item.  You need to arrange insurance via the appropriate provider for the item at your own cost to safeguard you should your items go missing. 
For further information please refer to our Returns Policy.

Payments - We can accept the following methods of payment: Visa card, Master card, Eftpos payment via eWAY our professional third party payment provider.  Otherwise we now take Afterpay.   eWAY have a fantastic system to ensure you and your information is kept Confidential at all times (see our privacy policy).  Bella Gordon do not handle the payments, we do not have access to your card numbers, just your contact details should we need to get in touch and to arrange freight.  We will not give out your details to anyone other than eWAY which is a secure payment method link.  Should you have any concerns please contact Lara at bellagordondesign@gmail.com.   In addition; you may wish to visit eWAY to view their User Agreement and Security Arrangements.  Further details can be found at our Policy page.

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