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Freight, Returns & Payments
All you need to know!
Freight - Here at Bella Gordon we have designed various costs for freight so you only pay for what you need.
We currently offer Under 1 kg, 1-3 kg, 3-5 kg by standard post or Express Postage in the same weights. All these are found at the time you visit our checkout. All orders will be shipped within 2 days once payment is cleared. Delivery around Australia 7-15 days depending on which service you choose. Local Perth residents may also choose to collect their item(s) free of charge.
Overseas - we have various options for most countries and offer Express or Standard (with Tracking and signature) only. Delivery can be from 3-5 or 21-30 days again depending on your choice.
If you need to contact me you may email firstname.lastname@example.org to arrange another method to suit your needs. For further information please refer to our Freight Policy.
Returns - Bella Gordon believe all of our products are 100% perfect prior to shipping. We wrap all items and provide additional wrapping for Decor items to ensure no damage is caused during shipping. However; sometimes accidents happen. So we have designed a simple Returns method. Please note* We do not accept returns because you change your mind or if an item is on Sale or Discounted/Seconds. All as per the Regulatory Authority in your state.
All approved returns come with a refund or you may choose to get a credit note (for our store) or full replacement, you can choose.
Process - Please contact Lara at Bella Gordon within 3 working days of delivery. We will discuss the nature of the issue with you then provide you with a return approval number which must be provided with the item,a copy of your receipt along with all of its original packaging. Bella Gordon do not accept responsibility for items returned that we do not receive due to theft, wrong return address on label or freight providers loss of your item. You need to arrange insurance via the appropriate provider for the item at your own cost to safeguard you should your items go missing.
For further information please refer to our Returns Policy.